Terms and Conditions:
•    During the period of boarding, K9 Retreat Ltd will exercise every possible care and attention to the welfare and safety of all dogs in our care. However, the Owner must understand and accept the risks involved with dogs in an open play environment and will not hold K9 Retreat Ltd liable for damages, loss and costs outside of their control.

•    Owners accept the responsibility to disclose all relevant information pertaining to their dog with regards to behaviour problems, aggression, allergies, injuries, prey drive, sexual state or other history associated with caring for their dog(s).

•    K9 Retreat Ltd reserve the right to refuse any dog with a problem they believe may hinder their ability to care for that dog effectively.
Should any dog become aggressive or anti-social to a point where there is a risk of injury to itself, any other dog or person, that dog will be contained in an appropriate manner until the risk is mitigated or alternative arrangements/accommodation can be made with the Owner/Secondary contact of the dog.

•    Owners agree to be solely responsible for any harm caused by their dog while staying at K9 Retreat Ltd, and release K9 Retreat Ltd from any and all liability arising from your dog’s participation.

•    Any and all necessary Veterinary or Medical care required and costs incurred as a result of any incident caused by your dog will be the sole responsibility of you, the dog owner.
Owners understand and accept that a Veterinary Surgeon will be called if K9 Retreat Ltd think it necessary & any resulting fees will be payable by the Owner at time of collection. In all cases all effort will be made to contact the Owner or an alternative contact and give a full explanation of the situation.

•    All dogs staying at K9 Retreat Ltd must be fully vaccinated, wormed and flea treated, and provide current proof of vaccination. Failure to provide a valid vaccination card for each dog staying gives K9 Retreat Ltd the right to refuse boarding.
Vaccinations required: Parvo Virus, Para-Influenza, Distemper, Hepatitis (Vanguard 5) every 3 years, and not more recent than 5 days.
Leptospirosis and Canine Cough. Yearly and not more recent than 5 days.

You acknowledge & agree that during your dogs stay here, there is a risk & possibility of your dog acquiring kennel cough (Canine Cough) – this occurs in even the most hygienic & well ventilated kennels. Canine cough can be acquired from any dog from neighbours, to dog parks, groomers. It can even be acquired while at the vets. A canine cough vaccination does not cover every strain of kennel cough, just as the flu jab does not cover every strain of flu in humans. We accept no liability for your dog acquiring kennel cough during its stay here.

K9 Retreat Ltd reserve the right to administer worming/flea products if deemed necessary at the Owner’s expense.

•    Owners understand K9 Retreat Ltd accept no financial responsibility for collars, leads, bedding, toys, cages etc.

•    Prices are subject to change without notice.
Should K9 Retreat Ltd need to cancel a booking for unforeseen reasons, the customer will be contacted at the earliest opportunity and returned any deposits or payments made relating to that booking. Customers agree to release K9 Retreat Ltd from any and all liability arising from the cancellation of that booking.
Due to heavy demand for accommodation, please appreciate that we must charge you for the days that you have booked even if you collect your dog before the due date.
• I understand that I am liable for all costs associated with any overdue fees including debt collection fees, solicitor fees and court fees. I understand that K9 Retreat Ltd will charge interest of 1.25% per month on any outstanding fees.

•    Peak times of the year, which include 20th December through to & including 30th January, school holidays and public holidays incur an additional $5 high peak surcharge per day / per dog. Minimum stays may also apply during these times and a deposit may be required for longer bookings and new clients.

•    Owners are responsible for dropping dogs off at the agreed time arranged at the time of booking. If there is no attempt to make contact to advise of a late arrival, after 2 hours, K9 Retreat Ltd will consider the customer is a ‘no show’ and has the right to give the available space to another Customer and to refuse boarding.

•    Any dog not collected within 7 days of the agreed date of collection may be relinquished to local authority for responsibility, unless satisfactory communication is received from the Owner within this period.

•    As part of K9 Retreat Ltd social media and public advertising, K9 Retreat Ltd has permission to take photos of your dog and display them on their Facebook page, website and promotional material.

No personal information apart from a dog’s name shall be made public at any time.

Any more questions please do not hesitate to contact us